Patient Information
Everything you need to know
Transparent information about our process, safety standards, pricing philosophy, and policies.
Consultation Process
A 45-60 minute comprehensive facial assessment with Dr. Gerhard. We discuss your goals, medical history, and develop a personalised treatment plan. No pressure — just expert guidance.
Pricing Philosophy
Transparent, fair pricing reflecting medical expertise. Consultation fees are credited toward treatment. Package pricing available for multi-treatment plans. No hidden costs.
Treatment Safety
Only FDA and TGA-approved products. Strict sterile protocols. Full medical history taken. Qualified medical practitioner performing all treatments. Comprehensive aftercare.
Recovery
Most treatments have minimal downtime. Detailed aftercare instructions provided. Full support during recovery. Direct contact for any concerns post-treatment.
FAQ
Frequently asked questions
Treatments
Dr. Gerhard's philosophy is natural-looking results. The goal is to enhance your features, not transform them. You will always look like yourself — just more radiant.
No aesthetic treatment is permanent, which is actually a benefit — results are adjustable and reversible. Most injectable treatments last 3-18 months.
Consultation
Your initial consultation is 45-60 minutes. This allows time for a thorough facial assessment, discussion of your goals, medical history review, and a personalised treatment plan.
Safety
When performed by a qualified medical doctor using approved products, aesthetic treatments are very safe. Dr. Gerhard only uses TGA and FDA-approved products and follows strict medical protocols.
Recovery
Most treatments have minimal downtime. Botox allows immediate return. Dermal fillers may cause mild swelling for 1-2 days. More intensive treatments require a few days.
Pricing
Yes, there is a consultation fee that reflects the medical expertise and time involved. This fee is credited toward your treatment should you proceed.
We offer flexible payment options. Payment can be made via EFT, card, or medical savings account. Package pricing is available for multi-treatment plans.
Policies
We require 48 hours notice for cancellations or rescheduling. Late cancellations may incur a fee.
Practice policies
Cancellation Policy
48 hours notice required for cancellations or rescheduling. Late cancellations may incur a fee. Emergencies are understood — contact us as soon as possible.
Privacy & POPI Compliance
All personal and medical information is stored securely and handled in accordance with the Protection of Personal Information Act. Your data is never shared without consent.
Treatment Guarantee
While we cannot guarantee specific results (as individual responses vary), we guarantee the highest standard of medical care, honest advice, and full aftercare support.
Refund Policy
Treatment fees are non-refundable once products have been used. In the rare event of a complication, corrective treatment is provided at no cost.